Elevating your platforms.
Empowering your teams.

We help regulated enterprises get the most from their IT platforms by maturing operations, optimising relationships with tenants to unblock progress and creating bespoke software to solve "impossible" problems.

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Organisations that trust us:

Problems we solve

Achieving Platform Peace of Mind

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Rescue my platform as it grows and becomes brittle, unmanageable & expensive

  • Reduce the total cost of ownership
  • Reduce the amount of manual toil and uncertainty
  • Enable the platform to scale without also scaling the number of operators and support staff
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Upgrade, scale or migrate my platform while under heavy use by tenants

  • Deliver new features whilst also installing critical vulnerability upgrades
  • Mature and simplify the platform offering to ensure a high quality, consistent experience
  • Remove the waiting list for resources, improvements and support
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Negotiate with hundreds of tenants to unblock updates and ensure compliance

  • Understand what is on the platform and how to best manage the risk from security to compliance to orphaned workloads
  • Make expectation and negotiation between tenants and operators more streamlined and transparent
  • Create a pro-active relationship to prevent problems before they ever happen

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Our Services

How We Make a Difference

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Run Global IT platforms efficiently and effectively

  • Design, build, scale, sustain and sunset platforms
  • Run the platform on behalf of the enterprise
  • Uplift the team that runs the platform within the enterprise
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Use IT platforms effectively and efficiently

  • Teach and enable tenants get the most out of an IT platform
  • Enable migration of workloads between platforms, hardware or runtime versions
  • Enable tenants and platforms to deliver and scale, safely and securely
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Solve problems between operators and tenants

  • Platform tenant-operator communication automation & insight
  • Platform workload and risk analysis
  • Governance automation to enable any mode and pace of delivery to production

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Success Stories – Tier 1 Global Bank

This Tier 1 Bank's PCF PaaS has run up to 70k app instances. In partnership we have implemented a proactive SRE operating model to transform the platform.

Before

  • Ever-growing backlog of upgrades
  • Expensive extended vendor support
  • Leadership describing the platform as “brittle”
  • Frequent incidents & large team

After

  • No backlog – all foundations upgraded 2 times a year
  • No need for extended vendor support
  • Leadership describe the platform as “exemplary”
  • Barely any incidents
  • Small team – 9 people operating a global platform supporting 70000 apps

“I trust the team at Ignition Works to do things right. We at 33 Teams have worked closely with them on a number of projects, and have always been happy with the way our teams work together to great success.”

Our Services

How this will feel different

1. Why?

We empower enterprises to harness the true power of technology platforms and team interactions, to transform their ability to deliver value to customers.

By enabling self-service and adopting automatic operations, we provide platforms with clear abstractions and modes of service delivery. This frees up customer-facing teams to focus on delivering value, while platform operators deliver features without being burdened by a crippling backlog of updates and manual service requests.

For 15 years, we have been at the forefront of platform-as-a-product, site reliability engineering, modern software development and continuous compliance. We have witnessed first-hand the force multiplication of these approaches within global scale enterprises, especially if practical expertise in enterprises-scale enablers and constraints can be leveraged.

2. How?

Ignition Works engages by gaining organisational insight into both the flow of technical change and the interactions between individuals, teams and stakeholders. That insight is translated into the delivery of solutions which meet the short, medium and long term objectives of the organisation.

In many cases, we take a “noisy platform” or technology, too high on the agenda every week and make it forgettable, freeing leadership to focus on the future.
We embed experienced engineering leaders and practitioners into your organisation, maturing the long-term ownership and operation of platforms, workloads and service contracts.

With the confidence gained managing and owning critical services for our clients, we often engage in fixed-price engagements, with fees at risk against a mutually successful outcome.

3. What?

We support platform owners and teams at every stage of the life-cycle, including strategy, multi-year operation, full service ownership.

We build, scale, sustain and sunset platforms within regulated enterprise environments, allowing tenant teams and applications to accelerate unblocked.

We can provide urgent assistance when there’s a burning platform but are just as capable planning and implementing best practice for greenfield projects and programmes.

We help organisations achieve customer outcomes by enabling teams, aligning teams-of-teams, and accelerating delivery.

From urgent assistance to delivering new initiatives

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Burning platforms

When the development of a critical business service is behind schedule, the solution won’t scale, an existing platform is on fire, or any another critical issue arises, we embed our experienced engineers and problem solvers to:

  • Identify the issues (people / process / technology / architecture) and plan an effective response
  • Work hand-in-hand with in-house teams to get things back on track.
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Brownfield teams

Many organisations are in the process of adopting new technologies, processes and practices, whilst maintaining and building on top of existing systems.

We advise on how to develop self-sustaining, modern platform engineering practices, by modernising existing code, systems and infrastructure, and making the most of opportunities for ROI.

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Greenfield teams

We know how important it is to start new initiatives on the right footing; to get people comfortable with new ways of working and help them to develop good habits.

We help our clients make the right decisions and take the right actions  from the very beginning, so that they can maintain early momentum, and not falter because complexity is spiralling out of control.

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